FAQs
contact
HOW CAN I CONTACT YOU?
HOW CAN I CONTACT YOU?
For any questions or after-sales service requests, do not hesitate to contact us on the sectionContact.
The products
WHAT MECHANISMS DO YOU USE?
WHAT MECHANISMS DO YOU USE?
Our watches for men and women are equipped with two types of mechanisms, carefully selected for their reliability and performance: automatic and quartz.
Automatic mechanisms
Ourautomatic watchesare mainly equipped with mechanisms from the Japanese manufacturer Miyota, known for the robustness and precision of its movements.
Miyota 8N24 equips ourskeleton watches, with an openwork design that highlights the mechanics.
Miyota 8215 is used in our dial modelsArabic Dial, offering an excellent reliability/price ratio.
Miyota 82S5 is reserved for our watchesopen heart, where the partially visible movement enhances the dial.
We also use the Seagull TY2809, a precise and aesthetic automatic movement, found in some of our skeleton watches and other models.automatic for men.
Quartz mechanisms
In order to offer accessible watches without compromising on quality, we also trust quartz mechanisms, notably those from the Miyota factory (Japan). Their proven reliability and excellent value for money allow us to offer elegant watches at affordable prices.
Miyota 2315 is used for ourclassic watcheshour, minute, second, date.
Miyota 6P20 equips ourmoon phase watches, adding an elegant complication to a reliable movement.
Ourchronograph watchesare equipped with Seiko mechanisms, a guarantee of precision and performance in the field of quartz.
ARE YOUR WATCHES GUARANTEED?
ARE YOUR WATCHES GUARANTEED?
All our watches are guaranteed for 2 years.
Find all the warranty conditions in the sectionGuarantee.
ARE YOUR WATCHES WATERPROOF?
ARE YOUR WATCHES WATERPROOF?
Our watches are waterproof, which means you can wear them in the shower or while swimming in the pool or at sea.
Before each immersion, make sure that the crown is returned to its initial position.
After each use in water, rinse your watch thoroughly with clean water.
Some of our watches are water resistant (3 ATM), but we do not recommend wearing them in the shower or while swimming.
It is also not recommended to get watches with leather straps wet.
WHERE ARE YOUR WATCHES CREATED AND MANUFACTURED?
WHERE ARE YOUR WATCHES CREATED AND MANUFACTURED?
Our watches are designed in France and made in China. Without this manufacturing abroad, our concept would not have been possible and MaisonDuTemps would not be able to offer products offering such value for money.
Our choice fell on a manufacture with which we have worked since our beginnings, and which scrupulously respects the specifications defined for each range of watches by Hugo, the founder.
Order
WHAT SHOULD I DO IF I HAVE NOT RECEIVED CONFIRMATION FOLLOWING MY ORDER?
WHAT SHOULD I DO IF I HAVE NOT RECEIVED CONFIRMATION FOLLOWING MY ORDER?
If you have not received your confirmation email, please check your spam folder.
Otherwise, don't worry, contact us on the sectionContact.Our team will take care of sending you the order confirmation.
I AM INTERESTED IN A WATCH THAT IS NO LONGER IN STOCK, WHAT DO I DO?
I AM INTERESTED IN A WATCH THAT IS NO LONGER IN STOCK, WHAT DO I DO?
You can pre-order each of our out of stock models.
You also have the option of registering with your email address to be notified of their availability.
To find out everything about our pre-orders, consult our sectionOur pre-orders.
I WOULD LIKE TO CANCEL MY ORDER, HOW CAN I DO THIS?
I WOULD LIKE TO CANCEL MY ORDER, HOW CAN I DO THIS?
If you wish to cancel your order, please write to us in the sectionContact.
If your order has not yet been shipped, we will cancel it. If it has already been shipped, you will have the option to return the watch to us once you receive it.
Payment
WHAT PAYMENT MEANS ARE ACCEPTED ON YOUR SITE?
WHAT PAYMENT MEANS ARE ACCEPTED ON YOUR SITE?
You can pay for your order by credit card, Scalapay or Apple Pay.
CAN I PAY FOR MY ORDER IN SEVERAL INSTALLMENTS?
CAN I PAY FOR MY ORDER IN SEVERAL INSTALLMENTS?
You can pay in 3 or 4 installments free of charge thanks to Scalapay.
Deliveries
WHAT IS THE AVERAGE DELIVERY TIME?
WHAT IS THE AVERAGE DELIVERY TIME?
To find out everything about deliveries, go to our sectionDeliveries.
HOW TO TRACK MY PACKAGE?
HOW TO TRACK MY PACKAGE?
You can track your package onColissimo.frOrDHL.com using your tracking number received by email.
If you cannot find this number, do not hesitate to contact us in the sectionContact.
WHICH COUNTRIES DO YOU SHIP TO?
WHICH COUNTRIES DO YOU SHIP TO?
We are happy that our watches can be worn worldwide, which is why we provide worldwide delivery.
IS DELIVERY FREE?
IS DELIVERY FREE?
Delivery is free for all orders from 50 euros.
To find out everything about deliveries, go to our sectionDeliveries.
ARE CUSTOMS FEES THE CUSTOMER’S RESPONSIBILITY?
ARE CUSTOMS FEES THE CUSTOMER’S RESPONSIBILITY?
Customs fees are the responsibility of our customers.
Returns
HOW TO MAKE A RETURN?
HOW TO MAKE A RETURN?
You have30 daysafter receipt of your order to make a return request via our pageContact.Once your request is accepted, you will receive instructions for returning the items to us.
The products must benew, not used, inperfect conditionand in theiroriginal packaging. Any item showing signs of wear may be refused.
For more information, see the sectionReturns.
DO I HAVE TO EXPECT COSTS FOR THE RETURN?
DO I HAVE TO EXPECT COSTS FOR THE RETURN?
Free if you trade.
In the event of a refund, €3.90 return costs are deducted from the recredited amount.
HOW LONG IS MY RETURN/REFUND PROCESSING TIME?
HOW LONG IS MY RETURN/REFUND PROCESSING TIME?
Refund within 7 to 14 days after receipt of the return.
It is automatically credited back to the payment method used during the purchase.
To find out everything about reimbursements, go to the sectionRefund policy.
After-sales service
HOW CAN I SET MY WATCH?
HOW CAN I SET MY WATCH?
Explore our guideHow to set your watchfor detailed instructions.
Our team remains at your entire disposal by email and on social networks to guide you as best as possible.
HOW CAN I CHANGE MY BRACELET?
HOW CAN I CHANGE MY BRACELET?
In order to replace your bracelet, you can purchase our tool kit available on our site and follow the tutorial available in the section How do I change my bracelet .
You can also consult a watchmaker near you to have them change the bracelet.
Our team remains at your entire disposal by email and on social networks to guide you as best as possible.
I HAVE A PROBLEM WITH MY WATCH, WHAT SHOULD I DO?
I HAVE A PROBLEM WITH MY WATCH, WHAT SHOULD I DO?
For any problem with your watch, contact our after-sales service in the sectionContact.
Our team is here to resolve your problem as quickly as possible
Points of sale
WHERE CAN I FIND YOUR WATCHES?
WHERE CAN I FIND YOUR WATCHES?
Find us at our partner points of sale, available in the section Where to find us?















